Complaints and Compliments Policy

We value feedback from our tenants, families, and stakeholders. Whether you have a concern to raise or want to share a positive experience, we encourage open communication.

How to Make a Complaint:

• You can submit a complaint in writing, by phone, or via our contact form.

• We aim to acknowledge all complaints within 5 working days and provide a full response within 28 days.

• Complaints are handled confidentially and professionally, and we work to resolve issues fairly.

Sharing Positive Feedback:

• If you’ve had a positive experience with Ling Trust, we’d love to hear from you! Testimonials help us improve and celebrate what we do well.

For more information, please contact our team.