Reports and Repairs

We want to make sure your home feels safe, comfortable, and right for you.
If something’s not working properly—whether it’s a repair, a maintenance issue, or anything that’s making things harder—just let us know using the form below. We’ll take a look and get back to you as soon as we can.

  • Emergency repairs are issues that pose an immediate risk to health, safety, or the structure of your home. These include:

    • Flooding or severe leaks

    • Total loss of electricity, gas, or water supply

    • No heating or hot water in winter

    • Serious security risks (e.g., broken door locks, smashed windows)

    • Unsafe electrics, exposed wiring, or fire hazards

    If you have an emergency repair, call us immediately at [Insert Emergency Number] instead of using the online form.

  • We aim to respond to all repair requests within 3 working days. The time to fix the issue depends on the type of repair:

    • Emergency repairs – Immediate response (within 24 hours)

    • Urgent repairs – Within 2-4 working days

    • Routine repairs – Within 7 working days

    We will keep you updated on progress and inform you if there are any delays.

    1. You will receive confirmation that we have received your request.

    2. Our team will assess the urgency of the repair.

    3. A contractor or maintenance worker will be assigned to fix the issue.

    4. You will be notified of the scheduled repair date.

    If you have any concerns or need to update your request, you can contact us at anna.feeley@ling-trust.org.

You can also use one of our feedback forms to tell us how things are going with your home. Whether it’s something you’re happy with or something that could be better—we’re always listening.

Emergency Repairs Notice:

If you have an urgent emergency repair (such as flooding, electrical failure, or heating issues in winter), please call our emergency lines: 07864064824 or 07736938159

Standard Feedback Form (PDF)
Easy Read Feedback Form (PDF)